Terms & Conditions – General
Terms & Conditions – Delivery
Terms & Conditions – Returns Policy
Terms & Conditions – Cancellation Policy
Terms & Conditions – Statement of Warranty
Terms & Conditions – Distance Selling
Terms & Conditions – Voucher Code Policy
Terms & Conditions – Online Prize Draw & Competition
Terms & Conditions – Price Match
Changes in Terms
LightRabbit reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the LightRabbit web site.
Contract for the Supply of Products or Services
The display of goods on the LightRabbit site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and LightRabbit unless, and until, an email is sent by LightRabbit to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by LightRabbit of your offer to buy goods or services from LightRabbit and this acceptance is effective regardless of whether or not you receive the e-mail.
LightRabbit are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice.
LightRabbit is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. LightRabbit disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, LightRabbit does not represent or warrant that the information accessible via this site is accurate, complete or current.
Limitation of Liability
Except as specifically stated on this site, neither LightRabbit nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or products supplied. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Online Registration & E-Mail Marketing
You do not have to register to browse our site. However, registration is required to open an account, receive online newsletters, guides and participate in our e-mail marketing. When you register, you agree to the use of personal information such as your name and e-mail address to be be used to deliver our e-mail marketing as requested. We collect the information we need to identify who you are, to provide you with the service or information you requested and/or to facilitate your participation in any special offers, competitions or draws. If you wish to unsubscribe from the LightRabbit newsletter/mailing list, please follow this "unsubscribe process".
Click the "Unsubscribe" link on any of the newsletter/mailing pages or directly on the electronic communication, (i.e. the newsletter e-mail).
Complete the unsubscribe form, including confirming your e-mail address.
You may unsubscribe from our mailing list at any time, as required by law, via the unsubscribe options we offer.
Payment Authentication (3D Secure)
Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password. The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.
Please Note: From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mistyped postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
For your peace of mind we do not store credit card details - should you wish to reorder you may do so by re-entering your card details or by signing into your PayPal account.
For further details on 3D Secure please see:
At Lightrabbit, you as the customer come first, every single time. Whilst we are more than happy to be able to offer up some rather impressive deals and bargains where prices are concerned, we also understand that a swift and affordable delivery is as, if not more important than the actual standard price of an item. After all, what can seem to be a bargain is anything but if you end up having to pay over the odds for delivery.
UK Orders £0.00 to £49.99
Standard Delivery (2-7 working days) = £2.99
Next Working Day Delivery = £4.99
UK Orders £50.00 to £249.99
Standard Delivery (2-7 working days) = FREE
Next Working Day Delivery = £4.99
UK Orders over £250.00
Next Working Day Delivery = FREE
Republic of Ireland
Standard Delivery (2-7 working days) = €5.63
Channel Islands & Isle of Man
Standard Delivery (2-7 working days) = £3.99
Rest of Europe
Standard Delivery (4-10 working days) = £11.99
We aim to dispatch all orders placed before 15:00 (Monday - Friday) the same day they are received, (subject to stock availability), but during busy periods or if your order contains large items or fluorescent tubes, then your order may take 24-48 hours to dispatch.
If your order is to the value of £250 or more you will qualify for a guaranteed next working day delivery. This service guarantees that your order will be delivered to you the next working day and before 1pm for maximum convenience – swift and simple with no waiting around!
If the value of your order is less than £250 you can upgrade to the next working day delivery option at checkout for a small additional charge. Otherwise your order will be shipped by our standard 2-7 working day service.
Orders placed after 15:00 will be dispatched on the next working day.
Please note that currently we do not offer a Saturday delivery service. Therefore, orders placed after 15.00 on a Friday will be dispatched on the following Monday.
At Lightrabbit, we always try to ensure that savings are made on your behalf and as such, in the majority of cases we will use Royal Mail to dispatch our orders, but this is dependent on size and value. Occasionally, if an order is larger or more valuable we will utilise delivery services such as DPD, DHL or Parcelforce in order to ensure that you receive your items as swiftly as possible. However, should you have any specific requirements, please do not hesitate to get in touch and discuss them with us as we are always happy to find the ideal set up for our customers.
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
LightRabbit.com is an online portal for the sale of goods by LED Supplies (UK) Limited and all returns are subject to the LED Supplies Returns Policy detailed below. In addition to this policy, in compliance with the Consumer Rights Directive 2013, within 14 calendar days beginning with the day of delivery of any product purchased, you may exercise your right of cancellation in respect of such product by sending us written notice of cancellation by mailing us at LED Supplies (UK) Ltd, Oakwood House, 414-422 Hackney Road, London E2 7SY.
You must promptly return the Products to LED Supplies at your cost and in any event no later than 14 calendar days from the date of cancellation. Upon receipt of the returned goods, LED Supplies will refund your payment for purchase including the standard delivery cost applicable to your order for outward delivery from LED Supplies to you.
IMPORTANT - If there is an error or omission on your order when you receive your delivery, you must notify us within 10 working days of receipt. Failure to do so may compromise your right to return and refund.
If I change my mind about my purchase...
- Most things we sell are covered by our 90-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund of the original purchase cost. Please note that LED Supplies does not refund the postage cost of returning any goods unless the returned goods are found to be faulty.
- We recommend that all returned items should be sent by a recorded or tracked delivery service as if we do not receive the return we are unable to issue a replacement order or refund.
- If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund.
- If the goods LED Supplies delivers are not what you ordered or the delivery is of an incorrect quantity, LED Supplies shall have no liability to you unless you contact our customer service team within 10 working days of receipt for a Returns Authorisation.
- If you notify a problem to LED Supplies under this condition, our only obligation will be, at its option: - to make good any shortage, mispick or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment upon return of the goods in question.
- LED Supplies will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to LED Supplies under this condition and LED Supplies shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
- Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from its negligence.
- All goods returned will be inspected for damage and authenticity upon receipt, if LED Supplies discovers any defects, we reserve the right to refuse to refund or replace and return the item(s) to you.
- If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 90 days of receipt for a refund.
- Please note: Any goods returned must be in their original packaging or a surcharge of 50% will be issued.
- If a product is excluded from our 90-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
If there's a fault with the product...
For faulty goods:
- Within 90 days of delivery we will always offer you the choice of an exchange or refund (including postage).
- Within 18 months of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit.
- To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear and in accordance with our Warranty Terms & Conditions.
- We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found.
- In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
- If no fault can be found by our test centre, the item will be returned to you.
For damaged goods:
- If any item arrives damaged please contact our customer service team within 7 days of delivery for a replacement order.
- Items not claimed as damaged after this period may not be authorised for replacement.
- This does not affect your statutory rights.
Please ensure that you enclose either a copy of your approved RMA or a covering letter detailing your Name, Order Reference Number, a postal receipt (if applicable to receive a postal refund), the issue(s) and the desired action i.e. replacement, credit or a refund. ALL GOODS MUST BE RETURNED WITHIN 10 WORKING DAYS OF THE RMA BEING APPROVED.
LED Supplies (UK) Ltd
414-422 Hackney Road,
London E2 7SY
As we offer a next day delivery service we are unable to change or cancel items which were available for despatch at the time of order, due to our fast track processing. You are able to change or cancel items which were on a back-order at the time of order. Should you wish to return items which have already entered the shipping process and therefore can not be cancelled, you should follow the standard returns procedure. Please note that shipping costs will not be met by LightRabbit for goods that are no longer required.
This limited warranty applies to purchases of LED Spot Lights, LED Bulbs and LED Strip Lights from LED Supplies (UK) Limited by UK, Republic of Ireland or Northern Ireland customers.
Except where prohibited by applicable law, this limited warranty applies to these products only if it was originally purchased for your use, and not for resale, from LED Supplies (UK) Limited. (“LED Supplies”) or a subsidiary, referred to in this statement as “Subsidiary.”
Led Supplies warrants that this product:
- Is manufactured from new parts, or from new and serviceable used parts, which perform like new parts
- Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Subsidiary or LED Supplies for repair, replacement or refund (at LED Supplies’ option). This limited warranty period excludes all End of Line and Sale stock items. End of Line products are eligible for 1 year from date of discontinuation. Registrations must still be registered within the correct timeframe, (90 days of date of purchase) to qualify for the promotional warranty.
If you transfer this product to another user, warranty service under the terms of this statement is not available to that user during the remainder of the standard warranty period.
Strip Lights with adhesive backing – LED Supplies does not warrant or guarantee that the adhesive backing will stick to all surfaces and are therefore unable to guarantee the performance. LED Supplies will therefore not accept returned goods that have had the adhesive strip removed.
In the event of a claim, proof of purchase will be required to validate all periods of cover and to authorise any parts, replacements or refunds required.
Limited warranty period
The warranty period starts on the date of original purchase as shown on the purchase receipt. The standard warranty period ends 18 months later.
Limited warranty service
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Subsidiary or LED Supplies, or ship it prepaid (except where prohibited by provincial law) and suitably packaged to a LED Supplies designated location. Unless otherwise prohibited by provincial law, you are responsible for loss of, or damage to, a product in transit to the Subsidiary or the designated location. When warranty service involves the exchange of a product or part, subject to applicable law, the item replaced becomes the property of the Subsidiary or LED Supplies. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
For further details and explanation of your warranty alternatives, the manner in which you must proceed to obtain execution of your applicable warranty and the nearest LED Supplies authorised servicer in your area, contact LED Supplies at 0800 080 3201, or in writing to LED Supplies (UK) Limited, Oakwood House, 414-422 Hackney Road, London E2 7SY.
Extent of limited warranty
We do not warrant uninterrupted or error-free operation of any product. Replacement is not available to you if the product you present for exchange is:
- damaged beyond repair, or
- in need of a repair not included in warranty service.
Also, the product must not be subject to any legal obligations, restrictions, including liens and encumbrances.
To the maximum extent permitted by law, warranty service does not include repair of failures caused by:
- Modification or attachments
- Accidents or misuse
- Unsuitable physical or operating environment
- Third party products
- Operation of a product beyond the limit of its duty cycle
- Products, components, parts, material, software, or interfaces not furnished by LED Supplies
SUBJECT TO GOVERNING LAW TO THE CONTRARY, NEITHER LED SUPPLIES NOR ITS THIRD PARTY SUPPLIERS OR SUBSIDIARYS MAKE ANY OTHER WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED, LEGAL OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS. ANY WARRANTIES OR CONDITIONS THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. SUBJECT TO GOVERNING LAW TO THE CONTRARY, NO WARRANTIES, OR GUARANTEES, OR CONDITIONS, EXPRESS, LEGAL, STATUTORY OR IMPLIED, WILL APPLY AFTER THIS PERIOD. [ALL INFORMATION, SPECIFICATIONS, PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.]
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or non-performance of LED Supplies or a Subsidiary for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
To the maximum extent permitted by law, LED Supplies’ liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. LED Supplies is not liable for any indirect or consequential losses or expenses suffered by the customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.
LED Supplies strives to provide its customers with the most accurate information possible concerning the use and installation of its products. However, in all cases it is ultimately the customer's role and responsibility to verify all pertinent information. The customer is solely responsible for all risks relating to or arising from the selection, provision, installation and use of the goods. The customer at all times will be responsible for any additional costs or third party expenses arising from or in connection with the goods or as a result of the provision, installation or use of the goods.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN NO EVENT WILL LED SUPPLIES BE LIABLE FOR ANY LOST PROFITS, LOST OPPORTUNITIES OR GAINS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC, CONSEQUENTIAL OR INDIRECT DAMAGES. THIS IS TRUE EVEN IF YOU ADVISE LED SUPPLIES OR A SUBSIDIARY OF THE POSSIBILITY OF SUCH DAMAGES. LED SUPPLIES IS NOT LIABLE FOR ANY CLAIM BY YOU BASED ON A THIRD PARTY CLAIM.
This limitation of remedies also applies to claims against any Suppliers and Subsidiaries of LED Supplies. LED Supplies’ and its Suppliers' and Subsidiary’s' limitations of remedies are not cumulative. Such Suppliers and Subsidiaries are intended beneficiaries of this limitation.
LightRabbit.com is an online portal for the sale of goods by LED Supplies (UK) Limited and these are the terms on which LED Supplies (UK) Limited (Company Number 08374364) (hereinafter called ‘LED Supplies’) sells its products via distance selling to consumers. They do not affect your statutory rights. They are designed to set out clearly LED Supplies responsibilities and your rights.
These terms and conditions take into account rights granted to consumers under the Consumer Protection (Distance Selling) Regulations 2000 (‘Regulations’), (and with effect from 13th June 2014 the Consumer Rights Directive 2013), where such consumers are contracting via distance selling. As such, if you are not a consumer or if you are a consumer but not buying via distance selling, please note that some of the rights under the Regulations including the right to return does not apply to you. A definition of distance selling is given below at Clause 1.6 but if you are in any doubt as to whether this applies to you please contact LED Supplies for clarification.
Please note that these conditions do not apply to Business to Business Contracts.
LED Supplies details are as follows:
LED Supplies Limited (Company Number 08374364) whose registered office is at Oakwood House, 414-422 Hackney Road, London, E2 7SY
VAT Registration Number: 176 561 385
In these terms and conditions (hereinafter collectively referred to as "Conditions"):
1.1 "Contract" means any contracts made between LED Supplies and you for the sale and purchase of Products from its Website or through distance selling.
1.2 "Order" means any order (whether oral and written) for Products made by you to the Company including those made through the Website.
1.3 "Parties" mean LED Supplies and you.
1.4 "Products" mean any product, article and/or item which LED Supplies sells on its Website.
1.5 "Website" means http://www.lightrabbit.co.uk or variations to the names of the aforesaid domain names.
1.6 "Distance Selling" means a method of selling Products other than in person and includes, but is not limited to, electronic sales, mail order, telephone or fax.
2.1 In these Conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
2.2 In these Conditions, references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.
2.3 In these Conditions headings will not affect the construction of these Conditions.
2.4 You agree that e-mail can be used as a long-distance means of communication.
2.5 These Conditions constitute the whole agreement between the Parties but in the event that one or more of the provisions herein provided for shall be deemed unenforceable then the same shall be severed from the Conditions and the remainder of the Conditions shall remain fully enforceable as hereinafter provided.
3. TERMS OF ACCEPTANCE
3.1 A Contract is formed between you and LED Supplies when LED Supplies notifies you by e-mail and/or electronically that your Order has been accepted. Your Order will not be accepted until LED Supplies receives authorisation of your credit card payment or such other authorisation and has had an opportunity to check the details of your Order. Such acceptance will be deemed to have taken place when the e-mail leaves LED Supplies ISP’s Mail Server. LED Supplies has absolute discretion to return your payment and decline your Order for any of the reasons set out in these Conditions or for any other reason it shall deem appropriate.
3.2 LED Supplies does not accept Orders from outside the United Kingdom, Northern Ireland or Republic of Ireland unless otherwise agreed by an authorised representative of LED Supplies and subject to such additional terms as may be agreed by such authorised representative and you. LED Supplies reserves the right not to accept any Order. You are advised to print off and keep safe a copy of these Conditions once your Order has been accepted by LED Supplies.
3.3 The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply in any Contracts.
3.4 Subject to any relevant laws and regulation, you agree that these Conditions shall be the exclusive basis on which any Contracts made between LED Supplies and you are transacted and processed unless otherwise agreed in writing by an authorised representative of LED Supplies.
3.5 While LED Supplies tries to ensure that all prices on the Website are accurate, errors may occur. If an error is discovered in the price of the Products that you have ordered, LED Supplies will contact you to let you know the correct price and ask you whether you still wish LED Supplies to fulfil your Order at the correct price. LED Supplies shall be under no obligation to fulfil your Order for a Product, which was advertised at an incorrect price. LED Supplies shall give you the option of confirming the Order at the correct price or if you so choose, to cancel the Order altogether. Where you cancel your Order for which you have already paid, LED Supplies will refund the full amount to you.
3.6 LED Supplies will do its best to correct errors and omissions as quickly as practicable after being notified or becoming aware of any such error or omission.
3.7 LED Supplies will not keep details of your personal or credit or debit cards after its secure payment-processing provider processes them. You undertake that all details you provide to LED Supplies for the purpose of processing the purchase of your Products are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the Products.
3.8 LED Supplies shall not be responsible for any act or omission of any third party provider’s fault, negligence or otherwise that leads to the release of information pertaining to any payment.
4. REGISTERED USER
4.1 You have the option to register as a registered user (‘Registered User’) of LED Supplies in order to complete any Order you make through the Website.
4.2 Upon completing the relevant registration process, you will be registered as a Registered User (which is free of charge) and be issued with a username and password. Details of such username and password will be emailed to you.
4.3 You are solely responsible for the security of your username and password and must not disclose your username and password to anyone. LED Supplies shall not be responsible for checking the identity of the Registered User upon an Order being placed but has absolute discretion to make any enquiries it feels appropriate to satisfy itself of the validity of an Order, or the identity of the Registered User.
4.4 You must inform LED Supplies immediately if your username and password have been compromised. In such a case, LED Supplies will reset your username and password for you.
5. PRICE AND PAYMENT
5.1 Subject to paragraph 3.5, the price of the ordered Products shall be as set out on the Website, and is in addition to postage, packing and value added tax (if applicable) at the appropriate rates. Unless otherwise agreed by LED Supplies, all payments made by cheque must be in Pounds Sterling. For your own protection, please do not send payment in cash.
5.2 Where Orders are made through the Website, LED Supplies accepts payment through Paypal and Sage Pay for Visa, Master Card (collectively as 'Credit Cards') and Maestro. By placing an order using such Credit Cards you confirm that you are over 18 years of age and that you have the authority to use such Credit Cards.
5.3 Where an Order is not made through the Website, the Order made shall clearly state the following:-
5.3.1 the type of Products; and
5.3.2 the quantities ordered; and
5.3.3 the location where the Products are to be delivered.
5.4 LED Supplies shall keep details of all Orders placed, whether by telephone or through the Website and in the event of any dispute arising in respect of an Order it shall be LED Supplies records that will be accepted as the true and original terms of the Order. If you are in any doubt whatsoever as to the details of any Order you have placed you should immediately contact LED Supplies to clarify the terms of any and all such Orders.
5.5 No payment for the Products shall be deemed to have been received until LED Supplies has received cleared funds and LED Supplies shall retain the legal title to the Products until such time, including the right to resell any Products in the event of default of any payment.
6.1 After an Order is accepted, the Products ordered will be delivered to the address entered by you when placing the Order through whatever method provided for in Clause 5, subject to Clause 3.2 of these Conditions
6.2 LED Supplies aim to despatch Products within 5 working days of receiving cleared funds on an accepted Order, however, Orders placed during weekends or holiday periods will not be processed until after the weekend or holiday period has ended.
6.3 Delivery of the Products may be carried out by third party couriers and for the avoidance of doubt LED Supplies shall be under no liability for any delay or failure to deliver the Products except to return the purchase price where a claim for such delay or failure is accepted. In some circumstances a longer delivery date will be agreed between the Parties.
6.4 Unless a longer delivery date is agreed between the Parties or there is an ongoing dispute between the Parties, if LED Supplies fails to deliver any Order within 30 days of acceptance of your Order, LED Supplies shall refund in full your payment in respect of such Order and the Order will be treated as cancelled.
6.5 You agree that risk of loss or damage of Products passes to you upon delivery of the Order or on the date of the first attempted delivery by LED Supplies.
6.6 Please note that your Products may be sent to you in instalments. You may cancel your entire Order if subsequent instalments forming part of your Order are not delivered by LED Supplies. In such circumstances you shall return that part of the Order that has been delivered, such return being at LED Supplies expense.
6.7 If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country and if you are having Products delivered outside the United Kingdom LED Supplies advises you to contact your local customs office for further information.
6.8 Please note that when shipping Products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities and LED Supplies will not be responsible for any loss or damage suffered as a result of any such inspection or confiscation.
7. LOSS AND DAMAGE
7.1 LED Supplies warrants that, at the time of delivery, the Products will, subject as hereinafter provided, correspond with the description on the Website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). All other warranties are excluded to the fullest extent permitted by law.
7.2 Any claim by you that any Products ordered fail to correspond with the description on the Website or that they are defective or not of satisfactory quality, must be notified to LED Supplies by email at email@example.com or by letter to the trading address immediately upon such alleged defect becoming apparent but in any event no later than 7 days after the date of delivery. If delivery is not refused or you do not notify LED Supplies accordingly LED Supplies shall have no liability for such failure or defect unless such defects are latent defects.
7.3 If you make a valid and accepted claim under this Clause 7, LED Supplies shall replace the Products free of charge or, at your option, refund in full your payment in respect of such Products.
8. LIMITATION OF LIABILITY
8.1 LED Supplies shall not be liable for any fault or defect in respect of the Products if:
8.1.1 such fault or defect arose as a result of the Products being improperly used; or
8.1.2 such fault or defect was the result of unauthorised modification of the Products without the written consent of LED Supplies.
8.2 Subject to paragraph 8.1, to the fullest extent permitted by law, LED Supplies
total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Conditions shall be limited to:
8.2.1 in respect of matters for which LED Supplies does not carry insurance, the price of the Products; and
8.2.2 in respect of matters for which LED Supplies carries insurance, the insured value.
8.3 In all cases it is ultimately the customer's role and responsibility to verify all pertinent information. The customer is solely responsible for all risks relating to or arising from the selection, provision, installation and use of the goods.
8.4 The customer at all times will be responsible for any additional costs or third party expenses arising from or in connection with the goods or as a result of the provision, installation or use of the goods.
8.5 Subject to paragraph 8.1, to the fullest extent permitted by law, LED Supplies shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, pain, suffering or satisfaction or otherwise), costs, expenses or other claims for consequential compensation whatsoever and howsoever caused which arise out of or in connection with these Conditions or any Order.
8.6 The provisions of this paragraph 8 shall survive the termination of these Conditions and/or any Order.
8.7 For the avoidance of doubt the exclusions and limitations of liability set out in this paragraph 8 shall be considered severally. The invalidity or unenforceability of any one of these clauses shall not affect the validity or enforceability of any other part of this paragraph 8.
9. CANCELLATION & RETURNS POLICY
9.1 LED Supplies cancellation & returns policy, which is in compliance with the Consumer Rights Directive 2013, is as follows:
9.1.1 Within fourteen calender days beginning with the day of delivery of any Product you may exercise your right of cancellation in respect of such Product by sending us written notice of cancellation by mailing us at LED Supplies (UK) Ltd, Oakwood House, 414-422 Hackney Road, London E2 7SY.
9.1.2 You must promptly return the Products to LED Supplies at your cost and in any event no later than fourteen days from the date of cancellation.
9.1.3 LED Supplies will refund your payment for such Product including any standard delivery cost from LED Supplies to you.
9.2 Where the Product, once returned by you, is damaged or not complete LED Supplies reserves the right to commence legal proceedings against you for any loss suffered by LED Supplies.
9.3 Any returns made after fourteen days will be dealt with in accordance with our published returns policy.
10. DATA PROTECTION
LED Supplies is registered with the Data Protection Registrar. LED Supplies will only use your data for its own marketing purposes unless you have opted out from receiving such communications by writing to us at our trading address listed at the beginning of these Conditions. LED Supplies will not communicate your details or sell them to a third party except as may be required by law.
By placing an Order with LED Supplies via the Website you confirm that you hold the copyright or permission from the copyright holder in any and all files or hard copy that is being transmitted or sent to us for subsequent printing. You also agree to indemnify LED Supplies from all claims and proceedings for breach of copyright resulting from such files or hard copy.
Any communication between the Parties shall be by e-mail or first class post to each party’s current e-mail or postal address (as given on the Website at the time of such communication) or the e-mail or postal address given in your Order (or any new e-mail or postal address which you may have notified to LED Supplies).
13. AMENDMENTS TO THESE CONDITIONS
13.1 LED Supplies reserves the right to vary these Conditions at any time but, in respect of any Order placed, the terms which apply shall be those when you placed your Order.
13.2 When LED Supplies amends these Conditions, LED Supplies will publicise such amendments on the Websites’ home pages). For users placing Orders or registering on the Website for the first time, all Orders made on or after the date that the amended terms are placed on the Website onwards will be governed by such amended terms and conditions. In addition, such changes will be effective against existing registered users thirty days following posting of the amended version on the Website. Your continued use of the Website following LED Supplies posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Conditions, please do not continue to purchase Products on LED Supplies Website.
14. LAW AND JURISDICTION
These Conditions shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction.
By placing an order, you confirm that you have read and accept these Conditions, such acceptance to constitute full agreement to be bound to all the Conditions as set out above.
- The closing date is stated on each individual prize draw or competition.
- Only one entry per prize draw/competition, per customer order placed.
- All prizes are subject to availability, and LED Supplies (UK) Ltd. reserves the right to replace the prize with an alternative product or colour of equal or higher value if necessary at the promoters' discretion.
- Prize draws and competitions are only open to UK, Northern Ireland and Republic of Ireland residents aged 18 years or over.
- The promotions are open to employees of LED Supplies (UK) Ltd. - with the exception of any employees (and their families), their agents or related third parties who are directly connected with the administration of these online promotions.
- Winner(s) will be selected either a)at random after the closing date by an independent judge from all entries received, or b) by finding a particular item as specified in the promotion. The judge's decision is final and no correspondence will be entered into.
- Proof of purchase is required to claim any prizes in competitions that require a purchase to enter.
- The prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize.
- Winner(s) will be notified by email or telephone (using the details provided at the time of purchase) within 6 weeks of the closing date. Following such notification, the winner will be required to send the Promoter full details of their postal address to which the Prize will be delivered (if applicable).
- If the Promoter cannot: (i) contact the winner (via the details provided at the date of entry) within a reasonable period of time (to be established at the Promoter's sole discretion); or (ii) the winner does not return details of its postal address to the Promoter within 14 days of notification that they have won the Prize, the Promoter reserves the right to re-draw a winner of the Promotion and thereafter until a winner on these terms is found.
- Please allow 28 days for delivery of the Prize. The Promoter accepts no responsibility for the Prize being lost, damaged or delayed in the post.
- By entering any of LED Supplies (UK) Ltd. prize draws and competitions you agree to having your name, details and photo published online or in any future issues of LED Supplies (UK) Ltd.’s prize draws and competitions.
- Unless otherwise stated, the promoter is LED Supplies (UK) Ltd., Oakwood House, 414-422 Hackney Road, London, E2 7SY. A list of winners will be available six weeks after the closing date by sending a SAE to LED Supplies (UK) Ltd Prize Draws and Competitions at the above address.
Thanks for entering and good luck!
Here at Lightrabbit, we pride ourselves on the quality of the service we offer. Still, it's easy to sit here and claim to be worthy of this praise; you'll probably need some proof. Well, not only do we feel as if the products and the prices which we can offer up are second to none, we can actually guarantee that this is the case thanks to our key values. The most impressive of these values and core beliefs is undoubtedly our price match guarantee. If you can find any single one of our top notch LED related items anywhere else, be it online or in store, we will match this price, ensuring that by visiting LightRabbit, you too can guarantee that you receive the ultimate in value for money.
For an item to be compatible with our price match promise, it needs to adhere to the following stipulations;
The competitor's item must be identical, it needs to posses the same manufacturer parts number as some non-identical items may not be of the same high quality.
The competitor's item must be in stock at the time of match
The competitor's price must include delivery
The competitors price must be publically advertised online and cannot include any membership/personal discounts
We cannot match bulk promotional offers such as buy one get one free
The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers such as eBay or Amazon)
No other promotional offers or vouchers can be used on top of a price match
We will not match against clearance, closing down sales or specialist retailers such as market stalls or wholesalers.
Whilst these may sound like some rather picky rules and stipulations, they also go a long way to ensuring that you receive the very best items in the best condition. Thanks to our price match guarantee, a visit to LightRabbit will always result in a saving, but there are other potential benefits to be enjoyed here at our specialist LED and lighting website.
Last updated 31st October 2018