Deliveries / Collection:

FIDELITY uses a professional delivery company that specialises in white glove deliveries & installations, the cost of this service will depend on the order value, location & accessibility. The delivery price will be included on your balance invoice.

Delivery dates will be scheduled in at the earliest possible slot upon receipt of the balance invoice been paid. The balance payment should be cleared at least seven days before delivery is required.

The client or a representative of the client must be present to oversee delivery and installation of furniture and sign appropriate documentation. Once delivery and installation has been completed and furniture has been signed for to confirm that it has been received in good condition, any damage to furniture will no longer be liable to FIDELITY.

A collection rather than a delivery can be arranged from our London Warehouse, in which case a hand-out fee of £95+VAT will be added to your balance invoice as well as delivery to London.

Please note that orders will be delivered or available for collection completely unwrapped and uncased so that items can be inspected by the client. If wrapping is required for an order a quotation can be provided for this service.

Please see the terms & conditions for more information.


FIDELITY do not get involved with shipping or assist with completing shipping documentation. This requires specialist knowledge of the destination in question. It is recommended that clients use a reputable shipping company that will complete this documentation on their behalf. We are able to recommend shippers who have experience in this service, please ask us for more information.

If the client chooses to use their own shipper, they will need to arrange a collection from our London warehouse. A hand out fee of £95 +vat will added to the balance invoice as well as delivery to London. The client or a representative of the client must be present to sign a note of satisfaction, confirming that the furniture has been received in good condition at the point of collection.

Alternatively, FIDELITY can arrange to deliver the order, at a cost, to the client's appointed shippers. At the point of handover, again the client or a representative of the client is required to be in attendance to sign off the lighting as being received in good condition. No responsibility will be accepted by FIDELITY for any damage thereafter once a signature has been given.

Please note that goods will be delivered unwrapped & uncased. Your shipper will need to provide suitable wrapping.

Please see the terms & conditions for more information.

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